At Elfsteinhome, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return the item according to the policy below.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
The item must be unused and in the same condition in which you received it.
The item must be in its original packaging, where applicable.
Proof of purchase or order information may be required.
Certain items may not be eligible for return due to their nature.
2. Non-Returnable Items
Some products may not be eligible for return, including:
Personalized or customized items
Used or opened products that cannot be resold
Clearance or final-sale items
Gift cards
Items damaged due to misuse, improper handling, or normal wear and tear
3. Damaged or Incorrect Items
Please inspect your order when you receive it. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item.
We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.
4. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the amount will be refunded to your original payment method.
Please allow your payment provider or bank additional processing time for the refund to appear in your account.
5. Return Shipping
Unless the item was received damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
If the return is due to an error on our part or a defective/damaged product, we will work with you to resolve the issue.
6. How to Request a Return
To request a return, please contact our customer support team with:
Your full name
Order number
Product name
Reason for the return
Photos, if the product is damaged or defective
Please do not send an item back before receiving return instructions from us.
7. Late or Missing Refunds
If you have not received your approved refund:
Check your bank or payment account.
Contact your payment provider or bank.
If you still have not received the refund, contact us for assistance.
8. Exchanges
If you need to exchange an item, please contact us first. Exchanges are subject to product availability and eligibility under this policy.
9. Changes to This Policy
Elfsteinhome reserves the right to update or change this Return & Refund Policy at any time. Any changes will be posted on this page with an updated date.
10. Contact Us
If you have any questions regarding returns or refunds, please contact Elfsteinhome Customer Support through the contact information provided on our website.